Flexibility Service

Flexibility Service
Flexibility Service

Open Check-in:
Passengers who buy Cotai Water Jet Air to Sea airport route tickets in website, mobile app and designated ticketing counters can use this ticket to board any sailings to Macau on that day.
* All passengers who bought Air to Sea tickets need to go to Cotai Water Jet ticket counter in Transfer Area E2, Level 5, Hong Kong International Airport Passenger Terminal Building One for boarding procedure. (Passengers need to pay the price difference between day sailing and night sailing, this service is subject to seat availability.)

Cotai Water Jet ticketing counters:
- Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D & 305N, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
- China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop 1-5A, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
- Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Departure Hall)
- Macau Outer Harbour Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 30-31, Level 2)
- Hong Kong International Airport(only applicable to airport route tickets)
Cotai Water Jet Ticketing Counter
(Transfer Area E2, Level 5, Hong Kong International Airport Passenger Terminal Building One)

Cotai First Flexibility:
passengers who are unable to take their pre-booked sailing due to delayed flight arrival can take antoher sailing on the same day. (Day sailing is not applicable to night sailing, the service is subject to seat availability).

The designated Cotai Water Jet Cotai First ticket:
1. Cotai First full fare tickets puchased on Cotai Water Jet website or mobile app.
2. The Cotai First ticket printed with "S"
3. The Cotai First full fare tickets puchased on the designated ticket counters below. (not applicable for Sands Rewards tickets)

Cotai Water Jet ticketing counters:
- Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D & 305N, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
- China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop 1-5A, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
- Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Departure Hall)
- Macau Outer Harbour Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 30-31, Level 2)

* Any ticket type above is applicable to this service.

 

Terms and Conditions

  1. This Service is subject to seat availability.
  2. No change, cancellation or refund is valid once ticket is issued.
  3. Cotai Water Jet will not be responsible for any lost or stolen ticket and no reissuance of ferry ticket will be entertained.
  4. Cotai Water Jet reserves the right to modify terms and conditions or stop this Service without notice.
  5. This Service is subject to Terms & Conditions of Carriage of Passengers and Luggage.
  6. In case of dispute, the Cotai Water Jet reserves the right to make the final decision.