Sailing Service Suspension | In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal, Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice. - Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan),- Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon),- Macau Taipa to/ from Hong Kong International Airport (SkyPier) ,Cotai Water Jet regrets the inconvenience caused.
Full Fare Ticket Refund Service
Effective 1st January 2019, passengers of Cotai Water Jet who hold full fare tickets can apply for refund at the designated counters (listed below) one hour before sailing time. The refund fee is 10% of the ticket price.
Terms and Conditions:
  1. Passengers holding designated Cotai Water Jet full fare tickets can apply for refund at the designated Cotai Water Jet’s counters listed below.
  2. The designated “Cotai Water Jet full fare tickets” refer to the following:
         a) The full fare tickets purchased on Cotai Water Jet’s website or mobile app.
         b) The full fare tickets purchased on the designated ticket counters below (not applicable for Sands Rewards tickets).
  3. The Refund Service must be requested at designated Cotai Water Jet’s counters one hour before sailing time.
  4. Passengers requesting the Refund Service will be charged 10% of the respective ticket price.
  5. The Refund Service cannot be used in conjunction with other offers.
  6. Cotai Ferry Company Limited will not be responsible for any lost or stolen ticket and no reissuance of ferry ticket will be entertained.
  7. Cotai Ferry Company Limited reserves the right to modify these terms and conditions or stop the Refund Service without notice.
  8. The Refund Service is subject to the Terms & Conditions of Carriage of Passengers and Luggage.
  9. In case of any dispute related to or in connection with the Refund Service, Cotai Ferry Company Limited reserves the right to make the final decision.
Cotai Water Jet Ticketing Counters:
Hong Kong
Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop No.7, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
Macau
Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 1-12, Level 2)