Airport Route Boarding Flexibility Service


Passengers who are unable to take their pre-booked sailing due to delayed flight arrival can take another sailing on the same day. (Passengers need to pay the price difference between day sailing and night sailing, this service is subject to seat availability.)

All passengers who purchased Airport Route tickets need to go to Cotai Water Jet ticket counter in Transfer Area E2, Level 5, Hong Kong International Airport Passenger Terminal Building One for boarding procedure. 

Cotai Water Jet provides standby arrangement for passengers holding on-day valid ferry tickets and would like to take earlier ferry service ahead of the sailing time on tickets. Earlier sailings are subject to seat availability and not guaranteed. 
Terms and Conditions
  1. This Service is subject to seat availability.
  2. No change, cancellation or refund is valid once ticket is issued.
  3. Cotai Water Jet will not be responsible for any lost or stolen ticket and no reissuance of ferry ticket will be entertained.
  4. Cotai Water Jet reserves the right to modify terms and conditions or stop this Service without notice.
  5. This Service is subject to Terms & Conditions of Carriage of Passengers and Luggage.
  6. In case of dispute, the Cotai Water Jet reserves the right to make the final decision.
Cotai Water Jet designated ticketing counters:
Hong Kong
Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop No.7, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
Macau
Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 1-12, Level 2)