City Route Flexible Boarding Service


Effective 1st January 2019, passengers of Cotai Water Jet who are unable to take their pre-booked sailing at the designated boarding time can use the following services:

1. For passengers who purchased the following ticket type “Cotai First” tickets, passengers  can sailing at any boarding time with same route to Macau or Hong Kong on the same ticket sailing day. Notwithstanding the foregoing, the passengers are required to pay the difference between day sailing and night sailing public fares (if applicable) and the Flexibility Service is subject to seat availability.

The designated Cotai Water Jet “Cotai First” ticket refers to the following:
     a) Cotai First full fare tickets purchased on Cotai Water Jet’s website or mobile app.
     b) The Cotai First ticket printed with "S".
     c) The Cotai First full fare tickets purchased on the designated ticket counters below (not applicable for Sands Rewards tickets).

2. For passengers who purchased the ticket type except above designated ticket, can take another sailing within one hour after pre-booked sailing time. Notwithstanding the foregoing, the passengers are required to pay the difference between day sailing and night sailing public fares (if applicable) and the Flexibility Service is subject to seat availability.
Terms and Conditions
  1. In order to be entitled to the Flexibility Service, passengers who hold Article 2 tickets must arrive Cotai Water Jet check-in gate within one hour after pre-booked sailing time.
  2. Passengers are required to pay the difference between day sailing and night sailing public fares (if applicable). 
  3. The Flexibility Service is subject to seat availability.
  4. Cotai Ferry Company Limited will not be responsible for any lost or stolen ticket and no reissuance of ferry ticket will be entertained.
  5. Cotai Ferry Company Limited reserves the right to modify these terms and conditions or stop the Flexibility Service without notice.
  6. The Flexibility Service is subject to the Terms & Conditions of Carriage of Passengers and Luggage.
  7. In case of any dispute related to or in connection with the Flexibility Service and/or these terms and conditions, Cotai Ferry Company Limited reserves the right to make the final decision.
Cotai Water Jet designated ticketing counters:
Hong Kong
Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop No.7, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
Macau
Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 1-12, Level 2)