City Route Flexible Boarding Service


Effective 1st January 2019, passengers of Cotai Water Jet who are unable to take their pre-booked sailing at the designated boarding time can use the following services:  
  1. Passengers holding Cotai First”tickets will be able to board the next sailing of the same day, same route and same period ( i.e., if the pre-booked designated sailing is a day sailing then they can only take the next “day” sailing) to Macau or Hong Kong. If the next sailing chosen is a night sailing, passengers will be required to pay the difference between day sailing and night sailing public fares. 

  2. Passengers holding "Cotai Class”will be able to board the sailing within the next 2 hours after the pre-booked sailing time of the same day, same route and same period ( i.e., if the pre-booked designated sailing is a day sailing then they can only take the day sailing within the next 2 (two) hours). If the next sailing chosen is a night sailing passengers will be required to pay the difference between day sailing and night sailing public fares.  
Terms and Conditions
  1. The Flexible Boarding Service is subject to seat availability.
  2. Cotai Ferry Company Limited will not be responsible for any lost or stolen ticket, and no reissuance of ferry ticket will be entertained.
  3. Cotai Ferry Company Limited reserves the right to modify these Terms and Conditions or stop the Flexible Boarding Service without notice.
  4. The Flexible Boarding Service is subject to the Terms & Conditions of Carriage of Passengers and Luggage.
  5. In case of any dispute related to or in connection with the Flexible Boarding Service and/or these terms and conditions, Cotai Ferry Company Limited reserves the right to make the final decision.
  6. The English version of these Terms & Conditions shall prevail in case of discrepancy between the English and Chinese versions.
Cotai Water Jet Designated Ticketing Counters:
Hong Kong
Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
China Ferry Terminal (Hong Kong Kowloon)
Cotai Water Jet Ticketing Counter
(Shop No.7, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)
Macau
Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Counter 1-12, Level 2)