Airport route services

Airport route services

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Passenger & Baggage Flow

Air-Sea Transfer

  1. At departure airport inform bags to be checked through to either Hong Kong or Macau
  2. Arrive Hong Kong International Airport (exempted from immigration procedure)
  3. Proceed to E2- Cotai Water Jet ticketing counter Level 5 Terminal 1 HKIA
  4. Pre Check-In 
    • Passengers holding E-voucher presents
      • Passport 
      • E-voucher to redeem ferry ticket
      • Baggage identification tag for baggage reclaim 

    • Passengers without E-voucher presents
      • Baggage identification tag for baggage reclaim
      • Passport
      • Purchase Ferry Ticket

  5. Check baggage status using ferry ticket at kiosk conveniently located close to the ticketing counter
  6. Proceed to Ticket Scanning Counter
  7. Use escalator and board the Automated People Mover to SkyPier
  8. Proceed to Cotai Water Jet boarding gate
  9. Board Cotai Water Jet ferry to Macau
  10. Go through immigration / custom formalities
  11. Retrieve luggage from customs after immigration

Sea-Air Transfer

  1. Pre check-in at Macau ports
    • Passengers holding E-voucher presents
      • Passport
      • E-voucher to redeem ferry ticket
      • Airline Ticket 

    • Passengers without E-voucher presents
      • Passport
      • Airline Ticket
      • Purchase ferry ticket

  2. Go through immigration / custom formalities
  3. Board Cotai Water Jet ferry to SkyPier
  4. Airlines check-in for passenger and baggage at SkyPier
  5. Board the Automated People Mover to Passenger Terminal Building of HKIA
  6. Check-in baggage directly transferred to designated flight
  7. To designated boarding gate (exempt from immigration procedures)

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Boarding Requirements

Passengers must present the following documents before boarding:

Air-Sea Transfer

  1. Valid ferry ticket which can be purchased at Air/Sea Transfer Desk located on E2 Level 5 Terminal 1, at Hong Kong International Airport("HKIA"). (Passengers should transit to Macau on the same day upon arriving HKIA.)
  2. Valid passport and, if applicable, visa for intended destinations

Sea-Air Transfer

  1. Valid ferry ticket
  2. Valid air ticket with confirmed seat for same day departure
  3. Passport with validity of no less than 6 months and, if applicable, visa for intended destinations / onward destination

Notes for Sea-Air Transfer:

  • Documented proof of holding a confirmed seat must be presented. Itinerary is not acceptable. (Please note that passengers travelling to the Philippines are also required to present an onward/return ticket)
  • Passengers holding airline staff or family tickets will not be accepted
  • The connecting flight departure time must be on the same day
  • This route is only applicable to passengers transiting via Hong Kong International Airport.
  • Passengers will not be able to enter Hong Kong and thus shall ensure that no baggage is left outside the restricted area of the airport.
  • Cotai Water Jet shall under no circumstance be held liable for any loss arising from change or cancellation of flight by airline, or those that result from passengers failing to comply with requirements set out by Airport Authority Hong Kong("AAHK").
  • A fine of HK$2500 will be imposed by AAHK for each repatriated passenger who failed to comply with above requirements.  Cotai Water Jet reserves the right to request passenger to indemnify the Company of all fines payable.

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Airline Information

AIRLINES’ PARTICIPATION IN SKYPIER OPERATION

Airline check-in service is available at SkyPier for the following airlines :

Note:- Please check sailing schedule in advance for flight connection

Airlines

A
Airlines Minimum Connection time (minutes)
1 Aeroflot Russian Airlines (SU) 110
2 Air Astana (KC) 110
3 Air Busan (BX) 110
4 Air Canada (AC) 110
5 Air China (CA) 110
6 Air Explore (ED) 110
7 Air France (AF) 110
8 Air India (AI) 110
9 Air Mauritius (MK) 110
10 Air New Zealand (NZ) 110
11 Air Niugini (PX) 110
12 AirAsia (AK) 110
13 AirAsia Zest (Z2) 110
14 AirAsia Philippines (PQ) 120
15 All Nippon Airways (NH) 120
16 American Airlines (AA) 110
17 Asiana Airlines (OZ) 110
18 Austrian Airlines (OS) 110
B
Airlines Minimum Connection Time (minutes)
1 Bangkok Airways (PG) 110
2 Biman Bangladesh (BG) 110
3 British Airways (BA) 110
C
Airlines Minimum Connection Time (minutes)
1 Cathay Pacific Airways (CX) 110
2 China Airlines (CI) 110
3 China Eastern Airlines (MU) 120
4 China Southern Airlines (CZ) 110
5 City Airways (E8) 110
6 Citilink (QG) 180
D
Airlines Minimum Connection time (minutes)
1 Delta Air Lines(DL) 110
2 Dragonair (KA) 110
E
Airlines Minimum Connection time (minutes)
1 Eastar Jet (ZE) 110
2 El Al Israel Airlines (LY) 110
3 Emirates Airlines (EK) 110
4 Ethiopian (ET) 110
5 Etihad Airways (EY) 110
6 EVA Airways (BR) 110
F
Airlines Minimum Connection time (minutes)
1 FIJI Airways (FJ) 110
2 Finnair (AY) 110
G
Airlines Minimum Connection time (minutes)
1 Garuda Indonesia (GA) 120
H
Airlines Minimum Connection time (minutes)
1 Hong Kong Airlines (HX) 110
2 Hong Kong Express Airways (UO) 110
I
Airlines Minimum Connection time (minutes)
1 N/A N/A
J
Airlines Minimum Connection time (minutes)
1 Japan Airlines (JL) 110
2 Jetstar Japan (GK) 110
3 Jeju Air (7C) 120
4 Jet Airways (9W) 110
5 Jetstar Asia Airways (3K) 110
6 Jetstar Pacific Airlines (BL) 110
7 Jin Air (LJ) 110
8 Juneyao Airlines (HO) 110
K
Airlines Minimum Connection time (minutes)
1 Kenya Airway (KQ) 110
2 KLM Royal Dutch Airlines (KL) 110
3 Korean Air (KE) 120
L
Airlines Minimum Connection time (minutes)
1 Lufthansa German Airlines (LH) 110
M
Airlines Minimum Connection time (minutes)
1 Malaysia Airlines (MH) 120
2 MALINDO AIR (OD) 110
3 Mandarin Airlines (AE) 110
4 Mega Maldives (LV) 110
5 MIAT Mongolian Airlines (OM) 120
6 Myanmar National Airline (UB) 110
N
Airlines Minimum Connection time (minutes)
1 Nepal Airlines (RA) 110
O
Airlines Minimum Connection time (minutes)
1 Orient Thai (OX) 110
P
Airlines Minimum Connection time (minutes)
1 Pakistan Int'l Airlines (PK) 120
2 Philippine Airlines (PR) 120
Q
Airlines Minimum Connection time (minutes)
1 Qantas Airways (QF) 120
2 Qatar Airways (QR) 110
R
Airlines Minimum Connection time (minutes)
1 Royal Brunei Airlines (BI) 110
2 Royal Jordanian (RJ) 110
S
Airlines Minimum Connection time (minutes)
1 S7 Airlines (S7) 110
2 SCOOT (TZ) 110
3 Shanghai Airlines (FM) 120
4 Shenzhen Airlines (ZH) 110
5 Sichuan Airlines (3U) 120
6 Singapore Airlines (SQ) 110
7 South African Airways (SA) 120
8 Spring Airline (9C) 110
9 Srilankan Airlines (UL) 120
10 SWISS (LX) 110
T
Airlines Minimum Connection time (minutes)
1 Thai AirAsia (FD) 110
2 Thai Airways (TG) 120
3 Tigerair (TR) 110
5 Turkish Airlines (TK) 110
U
Airlines Minimum Connection time (minutes)
1 United Airlines (UA) 110
V
Airlines Minimum Connection time (minutes)
1 Vietnam Airlines (VN) 120
2 Virgin Atlantic Airways (VS) 110
W
Airlines Minimum Connection time (minutes)
1 N/A N/A
X
Airlines Minimum Connection time (minutes)
1 Xiamen Airlines (MF) 110
Y
Airlines Minimum Connection time (minutes)
1 N/A N/A
Z
Airlines Minimum Connection time (minutes)
1 N/A N/A

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DEPARTURE TAX REFUND PROCEDURES

Sea-to-Air passengers who have successfully completed the airline check-in procedures at SkyPier and verified by the airline as eligible for applying departure tax refund will be offered a tax refund voucher. Passengers can then present the voucher at the Tax Refund Counter after security check for on-day tax refund.

For those passengers with the tax refund voucher but for some reasons cannot apply for refund at SkyPier can contact their respective airlines directly. For those who are eligible for tax refund but do not have enough time to get the tax refund voucher can fill in the tax refund application form and send it to the Civil Aviation Department together with necessary documents.

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NEW RULES FOR TAKING LIQUIDS THROUGH SECURITY

To comply with the new guidelines recommended by the Hong Kong SAR Government, all departing flights from Hong Kong International Airport have to adopt new measures on hand baggage restrictions starting from March 21, 2007 (Wednesday) and please refer to Airport Authority website: http://www.hongkongairport.com for more information.

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AIRLINE GENERAL BAGGAGE INFORMATION

Cabin Baggage For all classes, each passenger (except infants) can enjoy a free baggage allowance of one cabin bag not exceeding 56x36x23cm (22x14x9 in) in size. These dimensions include wheels, handles and side pockets. Different travel classes have different weight limits: First Class - 15kg (33 lbs), Business Class - 10kg (22 lbs), Economy Class - 7kg (15 lbs).

CHECKED BAGGAGE ALLOWANCE
Free baggage allowance if you are travelling to, from or via the USA, Canada and selected South American Countries.
Checked Bags Total Dimensions Per Bag Maximum Weight Per Bag
2 158cm (62") 32kg (70lbs)
Any bags in excess of 32kg must be repacked into lighter units before acceptance.
Free Baggage Allowance For All Other Sectors
Economy Class Business Class First Class
20kg (44lbs) 30kg (66lbs) 40kg (88lbs)

Free baggage allowance will be subjected to the offer of airlines

Other Baggage Restriction
Heavy Baggage on Australasian Flights On flights to Australia as well as to / from New Zealand, all checked baggages are limited to 32kg per piece.

Important Note
We are not liable for loss of, damage to or delay in the delivery of fragile or perishable items, keys, artwork, cameras, money, jewellery, precious metals, silverware, medicines, drug, dangerous goods, commercial goods, odd-sized articles, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples, which are included in your checked baggage.

Special Needs
For pregnant passengers, unaccompanied minors(UM) or passengers need wheelchair service, prior arrangement should be made with the respective airline.

Dangerous Goods
For safety and security reasons, dangerous goods such as those listed below, must not be carried in passenger's baggage (checked or unchecked):

  • Attach - briefcases with installed alarm devices; or incorporate lithium batteries and/or pyrotechnic material;
  • Explosives, munitions, fireworks and flares;
  • Compressed gases (flammable, non-flammable or poisonous) such as butane, propane, aqualung cylinders, lighter fuels or refills, aerosols;
  • Flammable liquids such as paints, thinner, adhesives;
  • Flammable solids such as "strike anywhere matches" and articles which are easily ignited;
  • Oxidizing substances such as bleaching powder and peroxides;
  • Poisons such as arsenic, cyanides, insecticides, weedkillers;
  • Radioactive materials;
  • Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges), acids, alkalis and wet cell batteries;
  • Knives (including hunting knives, swords), scissors and any other sharp objects (eg ice-pick) considered illegal by local law;
  • Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive or irritating materials.

Medicines and toiletries in limited quantities which are necessary for your journey, such as hair sprays, perfumes and medicines containing alcohol, may be carried on board. Please check with your airline for further information.

For details of restricted items in Hong Kong, please visit the HK Police Force website at http://www.police.gov.hk/ppp_en/04_crime_matters/cpa/cpa_at_01.html

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UPSTREAM CHECK-IN SERVICES

Passengers on Cotai Water Jet can enjoy the convenience of Up-Stream check-in services on participating airlines. Services includes general check-in, collection of boarding pass, bag tag and tax refund coupon, baggage check as well as CIQ (Customs, Immigration and Quarantine) clearance either before taking the ferry to the Hong Kong International Airport or before taking their flight from home destination to final destination

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MACAU TAIPA FERRY TERMINAL

For Connecting To Flights at Hong Kong International Airport

Airline and baggage check-in service is available at the Check-in Counter at departure Hall, Macau Taipa Ferry Terminal. Boarding pass of participating airlines will be issued to passenger after check-in. Passengers do not need to go through any check-in procedures upon arriving SkyPier or go through immigration formalities at Hong Kong International Airport. Baggage will be tagged and delivered to the designated flight.

Participating Airlines Minimum Connection Time (Minutes)
With checked baggage Without checked baggage
Cathay Pacific Airways (CX) 80 65
China Airlines (CI) 80 65
China Eastern Airlines (MU) 90 90
Dragonair (KA) 80 65
EVA Airways (BR) 80 65
Garuda Indonesia (GA) 90 90
Hong Kong Airlines (HX) 80 75
United Airlines (UA) 80 75
Hong Kong Express (UO) 80 65
Japan Airlines (JL) 80 80
Mandarin Airlines (AE) 80 80
Shanghai Airlines (FM) 90 90
Thai Airways (TG) 80 80

Notes:

  • Check-in counter closing time: At Macau Taipa (please check sailing schedule in advance for flight connection)
    • With checked in baggage - 60 minutes before ferry departure.
    • With hand carry baggage - 30 minutes before ferry departure
  • Passengers should have the above minimum connection time for flight connection upon arriving at SkyPier
  • The service is only applicable to direct flights
  • Japan Airlines only applicable to flight no: JL736, JL732, JL702, JL028 (Final destination of the journey should be in Tokyo or Osaka)
  • The service is currently not available for all US-bound flights until further notice(except Cathay Pacific Airline and United Airlines)
  • Not applicable for any passenger with excess baggage.
  • UCI is provided free of charge
  • Passengers who transfer to Macao (Air to Sea), should arrive at Transfer Area E2 at least 60 minutes before scheduled ferry departure time for ticketing and transfer procedures. For passengers without checked baggage, 30 minutes would be sufficient.

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MACAU OUTER HARBOUR FERRY TERMINAL

For Connecting To Flights at Hong Kong International Airport

Airline and baggage check-in service is available at the Check-in Counter at departure Hall, Macau Outer Harbour Ferry Terminal. Boarding pass of participating airlines will be issued to passenger after check-in. Passengers do not need to go through any check-in procedures upon arriving SkyPier or go through immigration formalities at Hong Kong International Airport. Baggage will be tagged and delivered to the designated flight.

Participating Airlines Minimum Connection Time (Minutes)
With checked baggage Without checked baggage
Cathay Pacific Airways (CX) 80 65
China Eastern Airlines (MU) 90 90
Dragonair (KA) 80 65
Hong Kong Airlines (HX) 80 75
Hong Kong Express (UO) 80 65
Shanghai Airlines (FM) 90 90
Thai Airways (TG) 80 80

Notes:

  • Check-in counter closing time: At Macau Outer Harbour (please check sailing schedule in advance for flight connection)
    • With checked in baggage - 60 minutes before ferry departure.
    • With hand carry baggage - 30 minutes before ferry departure
  • Passengers should have the above minimum connection time for flight connection upon arriving at SkyPier
  • The service is only applicable to direct flights
  • The service is currently not available for all US-bound flights until further notice
  • Not applicable for any passenger with excess baggage.
  • UCI is provided free of charge
  • Passengers who transfer to Macao (Air to Sea), should arrive at Transfer Area E2 at least 60 minutes before scheduled ferry departure time for ticketing and transfer procedures. For passengers without checked baggage, 30 minutes would be sufficient.

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Baggage Tag through service

Cotai Water Jet in collaboration with participating airlines offers the convenience of baggage tag through service. Baggage tag through allows the transfer of your baggage from the departure port to your final destination offering a hassle free journey.(Note: Baggage tag through service is not available on Macau Outer Harbour Ferry Terminal.)

Listed below are the participating airlines:

Sea to Air:

Below is the list of airlines providing baggage tag through service to passengers, transiting from Macao to final destination.

  • Air Astana (KC)
  • Air Canada (AC)
  • Air China (CA)
  • Air India (AI)
  • Cathay Pacific (CX)
  • China Airlines (CI)
  • China Eastern Airlines (MU)
  • China Southern Airlines (CZ)
  • City Airways (E8)
  • Dragonair (KA)
  • El Al Israel Airlines (LY)
  • Emirates Airlines (EK)
  • Eva Air (BR)
  • ETIHAD AIRWAYS (EY)
  • Fiji Airways (FJ)
  • Garuda Indonesia (GA)
  • Hong Kong Airlines (HX)
  • Hong Kong Express Airways (UO)
  • Japan Airlines (JL)
  • Jeju Air (7C)
  • Jet Airways (9W)
  • Jetstar Japan (GK)
  • Jetstar Pacific Airlines (BL)
  • Juneyao Airlines (HO)
  • Mandarin Airlines (AE)
  • MALINDO AIR (OD)
  • Mega Maldives (LV)
  • MIAT Mongolian Airlines (OM)
  • Myanmar National Airlines (UB)
  • Philippine Airlines (PR)
  • S7 Airlines (S7)
  • Shanghai Airlines (FM)
  • Spring Airlines (9C)
  • Thai Airways (TG)
  • Virgin Atlantic Airways (VS)

Air to Sea:

Below is the list of airlines providing baggage tag through service to passengers transiting from Origin to Macao.

  • Air Astana (KC)
  • Air India (AI)
  • EVA Airways (BR)
  • Cathay Pacific Airways (CX)
  • China Airlines (CI)
  • Dragon Air (KA)
  • EL AL Israel (LY)
  • Emirates Airlines (EK)
  • Garuda Indonesia Airlines (GA)
  • Hong Kong Airlines (HX)
  • Hong Kong Express Airways (UO)
  • Japan Airlines (JL)
  • Jet Airways (9W)
  • Mandarin Airlines (AE)
  • Mega Maldives (LV)
  • MIAT Mongolian Airlines (OM)
  • Myanmar National Airlines (UB)
  • Philippine Airlines (PR)
  • S7 Airlines (S7)
  • Thai Airways (TG)