Cotai Water Jet flexibility services including airport route open check-in service and Cotai First flexibility service.

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Passengers who buy Hong Kong International Airport to Macau Taipa sailings full fare adult ticket through CWJ ticketing counters / website / mobile App can use the ferry ticket to redeem one Pacific Coffee voucher.

Campain Period: Start from 8 December 2015

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Effective from 15 November 2015 passengers who are unable to take their pre-booked sailing due to delayed flight arrival, Cotai Water Jet will offer a special arrangement:
Exchange their pre-booked ticket for one complimentary MTR voucher & one Cotai Water Jet City route ticket to travel on MTR Airport Express to Hong Kong Station, then board Cotai Water Jet City Route to Macau.

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Effective from 25 October 2015, Passengers who purchase a full fare adult City Route or Airport Route VIP cabin ticket will be entitled to enjoy one way complimentary Macau city Limousine and VIP Meet & Greet service.

Service details and time:
Applicable route: Hong Kong Macau Ferry Terminal/Hong Kong International Airport SkyPier to and from Macau Taipa ferry terminal Valid for sailings between 08:00 and 22:00 daily

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  • Luggage Tag Through Service
    • Cotai Water Jet in collaboration with participating airlines offers the convenience of baggage tag through service. Baggage tag through allows the transfer of your baggage from the departure port to your final destination offering a hassle free journey.
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  • Airport Route Upstream Check-in Service
    • Passengers on Cotai Water Jet can enjoy the convenience of Up-Stream check-in services on participating airlines. Services includes general check-in, collection of boarding pass, bag tag and tax refund coupon, baggage check as well as CIQ (Customs, Immigration and Quarantine) clearance either before taking the ferry to the Hong Kong International Airport or before taking their flight from home destination to final destination.

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  • Charging Station Service
    • Charging stations are available at the departure waiting hall at the Taipa Ferry Terminal for the convenience of our passengers.
  • Porter & Baggage Service
    • Passengers can take advantage of our porter & baggage service available at designated points in both Hong Kong and Macau Taipa Ferry Terminal.
  • Cotai First waiting lounge
    • Cotai Water Jet VIP or Cotai First Waiting Lounge is located at the departure hall on Level 1 of Hong Kong Macau Ferry Terminal and ground level of Macau Taipa Ferry Terminal. For the comfort & convenience of our VIP and Cotai First passengers and offers a relaxed and comfortable setting with complimentary WIFI, charging stations, newspaper & magazine and portable shoe shine machine (Only at Taipa Ferry Terminal) .
  • Wheel Chair Service
    • Wheelchair service is avaliable at all terminals, passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal. The Wheelchair seat is also included in Cotai Water Jet cabin to facilitate passengers.

      The Ferry Terminals providing wheelchair service:

      - Hong Kong Macau Ferry Terminal
      - China Ferry Terminal (Hong Kong Kowloon)
      - Macau Taipa Ferry Terminal
      - Macau Outer Harbour Ferry Terminal
      - SkyPier at Hong Kong International Airport

  • Meet & Greet Service
    • Taking customers’ priorities as our very own, Cotai Water Jet provides a range of guest services to truly meet the needs of our passengers. Our professional team will be on hand to assist passengers not only when they are on board a Cotai Water Jet vessel but also to ensure seamless transfers to and from their sea journey.

      Our range of services include a fully escorted meet-and-greet airport and city route service at our service ports, easy check-in as well as porter and luggage service, creating a smooth process making every journey memorable and trouble free.