e-Boarding Service

You can now eBoarding with your QR Code on all City Routes, just purchase your ticket with Cotai Water Jet APP. That’s another service from us to make your life easier.

Free WiFi Service

We have further enhanced your WIFI experience. Effective 2 March 2017 our entire fleet offers full complementary seamless WIFI connectivity enabling you to stay connected throughout your journey.

Cotai Water Jet continues to enhance passenger experience. Passengers can now enjoy Flexible boarding service on our airport route Cotai First class.

City Routes
Airport Routes

 

Effective 18th August 2017, passengers holding full fare Airport Route Cotai First Class Tickets will be entitled to the use of our VIP LOUNGE whilst waiting to board. Our VIP Lounge located at the waiting hall offers complimentary self-service Coffee machine, bottled water, shoe-shine machine, charging stations, WIFI access, newspapers & magazines.

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  • Luggage Tag Through Service
    • Cotai Water Jet in collaboration with participating airlines offers the convenience of baggage tag through service. Baggage tag through allows the transfer of your baggage from the departure port to your final destination offering a hassle free journey.
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  • Airport Route Upstream Check-in Service
    • Passengers on Cotai Water Jet can enjoy the convenience of Up-Stream check-in services on participating airlines. Services includes general check-in, collection of boarding pass, bag tag and tax refund coupon, baggage check as well as CIQ (Customs, Immigration and Quarantine) clearance either before taking the ferry to the Hong Kong International Airport or before taking their flight from home destination to final destination.

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  • Charging Station Service
    • Charging stations are available at the departure waiting hall at the Taipa Ferry Terminal for the convenience of our passengers.
  • Porter & Baggage Service
    • Passengers can take advantage of our porter & baggage service available at designated points in both Hong Kong and Macau Taipa Ferry Terminal.
  • Cotai First waiting lounge
    • Cotai Water Jet VIP or Cotai First Waiting Lounge is located at the departure hall on Level 1 of Hong Kong Macau Ferry Terminal and ground level of Macau Taipa Ferry Terminal. For the comfort & convenience of our VIP and Cotai First passengers and offers a relaxed and comfortable setting with complimentary WIFI, charging stations, newspaper & magazine and portable shoe shine machine (Only at Taipa Ferry Terminal) .
  • VIP lounge
    • Cotai Water Jet VIP Lounge is located at the departure hall on Level 1 of Hong Kong Macau Ferry Terminal and level 1 of Macau Taipa Ferry Terminal. For the comfort & convenience of our VIP cabin passengers our VIP lounge offers a relaxed and comfortable setting with complimentary WIFI, charging stations, newspaper & magazine and portable shoe shine machine and self-service coffee machine  (Only at Taipa Ferry Terminal) .
  • Wheel Chair Service
    • Wheelchair service is avaliable at all terminals, passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal. The Wheelchair seat is also included in Cotai Water Jet cabin to facilitate passengers.

      The Ferry Terminals providing wheelchair service:

      - Hong Kong Macau Ferry Terminal
      - China Ferry Terminal (Hong Kong Kowloon)
      - Macau Taipa Ferry Terminal
      - SkyPier at Hong Kong International Airport

  • Meet & Greet Service
    • Taking customers’ priorities as our very own, Cotai Water Jet provides a range of guest services to truly meet the needs of our passengers. Our professional team will be on hand to assist passengers not only when they are on board a Cotai Water Jet vessel but also to ensure seamless transfers to and from their sea journey.

      Our range of services include a fully escorted meet-and-greet airport and city route service at our service ports (from Shun Tak Centre in Sheung Wan / Hong Kong International Airport (HKIA) to Taipa Ferry Terminal, Macau), easy check-in as well as porter and luggage service, creating a smooth process making every journey memorable and trouble free.
       

      City Route

    1. All bookings is to be placed to CWJ Customer Service Department by email to mg@cotaiwaterjet.com at least 48 hours in advance. All services provided are subjected to availability.
    2. Service is not available when typhoon signal no.8 or above is hoisted and after it has been lowered by the Hong Kong or Macau Observatory. Under this situation, all booked services will be cancelled. All paid service fee can be refunded within 30 days of the service date.
    3. Service is available from 07:00 to 22:00 hours based on the ferry departure time.
    4. A 50% surcharge will apply to all services provided from 07:00 to 07:30 and 22:00 hours based on the ferry departure time.
    5. A no-show is considered as a fulfilled service, and no refund will be entertained.
    6. Luggage considered as "out of gauge" by the carrier will be considered as oversized or overweight luggage. A common definition for regular size luggage is a maximum of 20kgs with size not exceeding 76cm X 56cm X 23cm. 
    7. Any additional service occurred on site which is out of original booking form, service charge have to be settled on site.
    8. Cancellation policy for city route (applies to all services booked): For cancellation of prepaid service received in writing within 4 hours before the sailing time, no refunds will be given.
    9. Amendment fees for city route (applies to all services booked):
Amendment request received in writing Amendment charge
Change of sailing schedule (time only) Free of charge
Change of sailing date
2 hours or less before sailing time
a 25% surcharge of the total amount will be charged
  1. All amendment or cancellation must be received by E-mail and phone amendment or   cancellation will not be accepted.
  2. All services provided by Cotai Water Jet are subject to availability. Cotai Water Jet reserves the right to make a final decision on all services to be performed should there be any disputed.
  3. Ferry ticket cannot be changed, refunded and cancelled.
  4. CWJ shall not be liable for any exemplary, punitive, special or consequential damages, including lost revenues, lost profits or lost prospective economic advantage arising from any performance of, or failure to perform, service under this agreement, and client hereby releases and waives any claims against CWJ regarding such damages.