Luggage Tag Through Service
Cotai Water Jet in collaboration with participating airlines offers the convenience of baggage tag through service. Baggage tag through allows the transfer of your baggage from the departure port to your final destination offering a hassle free journey.
Airport Route Upstream Check-in Service
Passengers on Cotai Water Jet can enjoy the convenience of Up-Stream check-in services on participating airlines. Services includes general check-in, collection of boarding pass, bag tag and tax refund coupon, baggage check as well as CIQ (Customs, Immigration and Quarantine) clearance either before taking the ferry to the Hong Kong International Airport or before taking their flight from home destination to final destination.
Charging Station Service
Charging stations are available at the departure waiting hall at the Taipa Ferry Terminal for the convenience of our passengers.
Porter & Baggage Service
Passengers can take advantage of our porter & baggage service available at designated points in both Hong Kong and Macau Taipa Ferry Terminal.
Cotai First waiting lounge
Passengers can take advantage of our porter & baggage service available at designated points in both Hong Kong and Macau Taipa Ferry Terminal.
VIP lounge
Cotai Water Jet VIP Lounge is located at the departure hall on Level 1 of Hong Kong Macau Ferry Terminal and level 1 of Macau Taipa Ferry Terminal. For the comfort & convenience of our VIP cabin passengers our VIP lounge offers a relaxed and comfortable setting with complimentary WIFI, charging stations, newspaper & magazine and portable shoe shine machine and self-service coffee machine (Only at Taipa Ferry Terminal) .
Wheel Chair Service
Wheelchair service is avaliable at all terminals, passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal. The Wheelchair seat is also included in Cotai Water Jet cabin to facilitate passengers.
The Ferry Terminals providing wheelchair service:
- Hong Kong Macau Ferry Terminal
- China Ferry Terminal (Hong Kong Kowloon)
- Macau Taipa Ferry Terminal
- SkyPier at Hong Kong International Airport
Meet & Greet Service
Taking customers' priorities as our very own, Cotai Water Jet provides a range of guest services to truly meet the needs of our passengers. Our professional team will be on hand to assist passengers not only when they are on board a Cotai Water Jet vessel but also to ensure seamless transfers to and from their sea journey.
Our range of services include a fully escorted meet-and-greet airport and city route service at our service ports (from Shun Tak Centre in Sheung Wan / Hong Kong International Airport (HKIA) to Taipa Ferry Terminal, Macau), easy check-in as well as porter and luggage service, creating a smooth process making every journey memorable and trouble free.
Full Fare Ticket Refund Service
Passengers who with the designated full fare tickets can apply for refund at the designated counters one hour before sailing time. The refund fee is 10% of the total amount of the tickets.
