Promotion Period: 22 December 2024 (11am)
Sailing Date : 25 December 2024 (8:30pm)
During the Promotion Period, passengers are eligible to redeem two (2) complimentary “Macau Cruise Fireworks Route” adult ticket at Macau Taipa Ferry Terminal Cotai Water Jet Ticketing Counter. (“Offer”).
[Limited quota while stock last]
LATEST NEWS
2025
2nd Quarter
1st Quarter
Additional Sailing Schedule Between Hong Kong and Macao During April 18-21 Easter Vacation
2025.04.15
Between April 18-21, Cotai Water Jet will be adding extra sailings on city routes, making it more convenient for you to reunite with family and friends as well for travel during this long weekend!
Hong Kong (Sheung Wan): 10:15; 13:00; 18:00; 21:00
Macao (Taipa): 13:00; 17:45; 19:30; 23:30
Hong Kong (Sheung Wan): 10:15; 13:00; 18:00; 21:00
Macao (Taipa): 13:00; 17:45; 19:30; 23:30
Tap and On-board Ferry
2025.04.14
From now on, use your Octopus card to purchase ferry tickets and travel to Macao hassle-free – no more queuing!
With just one tap, you can effortlessly board when travelling from Hong Kong to Macao. Simply tap your physical or Mobile Octopus at the boarding gate to buy the next available sailing ticket.
Click HERE for more details
With just one tap, you can effortlessly board when travelling from Hong Kong to Macao. Simply tap your physical or Mobile Octopus at the boarding gate to buy the next available sailing ticket.
Click HERE for more details
Additional Sailing Schedule Between Hong Kong and Macao During April 4-6 Long Weekend
2025.03.28
Between April 4-6, Cotai Water Jet will be adding extra sailings on city routes, making it more convenient for you to reunite with family and friends as well for travel during this long weekend!
Hong Kong (Sheung Wan): 10:15; 13:00; 17:00; 18:00; 20:00; 21:00 (April 4)
Hong Kong (Sheung Wan): 10:15; 13:00; 21:00 (April 5)
Hong Kong (Sheung Wan): 10:15; 13:00; 18:00; 21:00 (April 6)
Macao (Taipa): 13:00; 17:45; 18:30;19:30;22:30;23:30 (April 4)
Macao (Taipa): 13:00; 17:45; 19:30; 23:30 (April 4 to 5)Macau Cruise Sightseeing Route
2025.02.26
Spring Cruise Tour in MacaoExperience the beauty of Macao like never before! Join us for an unforgettable spring adventure from a unique perspective.
What to Expect:• Coastal Fantasia: King Lobster’s Vacation in Macao at the Macao Science Center waterfront
• Scenic views of Macao's stunning coastline and iconic landmarks, including Ponte Macau, Sands Macao, Kun Iam Ecumenical Centre, Macau Tower and the majestic Hong Kong-Zhuhai-Macao Bridge
• Relaxing boat rides with friends and family
Sailing Date: March 9, 2025 (Sunday)
Sailing Time: 12pm
Book your tour now and create memories that will last a lifetime!
For more information: https://bit.ly/4cv7zrB
Travel in Two Macau Cruise Fireworks Offer
2025.01.22
During the Promotion Period, passengers who purchase two (2) Macau Cruise Fireworks Route regular-priced adults ferry tickets (Cotai Class) with designated Sailing Dates within the Promotion Period at Cotai Water Jet official website or mobile APP at “Special Discount Zone” section, are entitled to enjoy 20% discount (“Offer”).
Promotion Period: 22 January 2025 to 12 February 2025
Sailing Dates: 31 January, 4 and 12 February 2025
Promotion Period: 22 January 2025 to 12 February 2025
Sailing Dates: 31 January, 4 and 12 February 2025
2024
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
Additional Sailing Schedule Between Hong Kong and Macao During Christmas Holiday
2024.12.19
Between December 25 and 29, Cotai Water Jet will be adding extra sailings on city routes, making it more convenient for you to reunite with family and friends as well for travel during this long weekend!
Hong Kong (Sheung Wan): 09:45; 13:00
Macao (Taipa): 13:00; 16:45
▍Hot Promotions
Harry Potter™: The Exhibition Ticket + Ferry Ticket Package >> https://bit.ly/3IJFhMx
Macao Residents Exclusive Offer on Same Day Return Ticket >> https://bit.ly/3Tp6c5A
Hong Kong (Sheung Wan): 09:45; 13:00
Macao (Taipa): 13:00; 16:45
▍Hot Promotions
Harry Potter™: The Exhibition Ticket + Ferry Ticket Package >> https://bit.ly/3IJFhMx
Macao Residents Exclusive Offer on Same Day Return Ticket >> https://bit.ly/3Tp6c5A
Dual Celebration Offer - Macau Cruise Fireworks Route Ticket Giveaway
2024.12.19
Notice
2024.12.10
Passengers travelling to Macao are advised to arrive at the Hong Kong-Macau Ferry Terminal 30 minutes in advance for customs clearance. Thank you for your cooperation.
Cotai Water Jet Recruitment Day
2024.12.09
Cotai Water Jet will be hosting a recruitment day from Dec 9 2024 to Feb 8 2025. We’re currently seeking talented individuals for the following positions. If you are interested, please contact +852 5180 0698 to schedule an interview.
Special Notice
2024.11.22
In response to the road cycling test at the 15th National Games, several traffic measures will be implemented around the Hong Kong-Zhuhai-Macau Bridge and the Macau Bridge on November 24. Passengers are advised to allow extra time when going to and from the Taipa Ferry Terminal.
https://www.gov.mo/zh-hant/news/1107111/
https://www.gov.mo/zh-hant/news/1107111/
Typhoon 8 notice
2024.11.13-14
Sailing Service Resume
As Tropical Cyclone “Toraji” has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.
The first sailings (November 14) are as follows
Hong Kong (Sheung Wan) to Taipa: 11:00
Taipa to Hong Kong (Sheung Wan): 10:30
Today (November 14) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 11:30; 12:00; 12:30; 13:30; 14:00; 14:30; 15:00; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 12:30; 13:00; 13:30; 14:00; 15:00; 15:30; 16:00; 16:30; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59
Last Sailing Arrangement
Hong Kong will issue Typhoon Signal No. 8 at the November, 13, 11:10pm, all Cotai Water Jet's sailing will be suspended after the last sailing today (13,November):
Hong Kong (Sheung Wan) to Taipa: 21:30
Taipa to Hong Kong (Sheung Wan): 22:00
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
As Tropical Cyclone “Toraji” has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.
The first sailings (November 14) are as follows
Hong Kong (Sheung Wan) to Taipa: 11:00
Taipa to Hong Kong (Sheung Wan): 10:30
Today (November 14) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 11:30; 12:00; 12:30; 13:30; 14:00; 14:30; 15:00; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 12:30; 13:00; 13:30; 14:00; 15:00; 15:30; 16:00; 16:30; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59
Last Sailing Arrangement
Hong Kong will issue Typhoon Signal No. 8 at the November, 13, 11:10pm, all Cotai Water Jet's sailing will be suspended after the last sailing today (13,November):
Hong Kong (Sheung Wan) to Taipa: 21:30
Taipa to Hong Kong (Sheung Wan): 22:00
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
[Typhoon Signal No. 3 is hoisted]
2024.11.13
Typhoon Signal No. 3 is in effect in Hong Kong or Macao. Cotai Water Jet maintains normal operation between Hong Kong and Macao.
If typhoon signal no. 8 or higher is hoisted, all sailings will be suspended.
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
If typhoon signal no. 8 or higher is hoisted, all sailings will be suspended.
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
| Typhoon Signal 3 | Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal : 1. Ticket purchased through Cotai Water Jet terminal ticketing offices or Cotai Water Jet Official website can exchange to a new ticket. 2. Ticket redeemed by CotaiTravel, travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club may exchange to a new ticket, refund is not applicable. 3. Ticket purchased via travel agents. Exchange should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. Exchange to a new ticket must be done within 7 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. For the exchange procedure, all passengers can exchange tickets at Cotai Water Jet Terminal ticketing office. When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted, Cotai Water Jet may cancel sailings for safety reasons. Passengers affected by this cancellation should follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets. |
| Typhoon Signal 8 or above | Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above: 1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices or Cotai Water Jet Official Website can apply for refund (apply to particular ticket types) or exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. 2. Ticket purchased through CotaiTravel, exchange tickets are available at CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel. 3. Ticket redeemed by travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club are non-refundable, only allow to exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. Refund (apply to particular ticket types) or exchange to a new ticket must be done within 30 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. 4. Tickets booked via Cotai Water Jet Official Website and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days (effective from original sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can refund at the Cotai Water Jet Terminal Ticketing Offices. 5. Tickets purchased via travel agents, exchange or refund should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. In the meantime, passengers are allowed to exchange tickets at Cotai Water Jet Terminal Ticketing Office. |
Typhoon 8 notice
2024.09.05-06
Sailing Service Resume
As Tropical Cyclone Yagi has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.
The first sailings are as follows:
Hong Kong (Sheung Wan) to Taipa: 13:30
Taipa to Hong Kong (Sheung Wan): 15:00
Today (Septemer 6) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 13:30; 14:30; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 15:00; 16:00; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59
Typhoon Signal No.8 is hoisted
Due to Typhoon Signal No. 8 being hoisted, for safety reason Cotai Water Jet services (Hong Kong ⇔ Macao) on September 5 is suspended until further notice. Once Typhoon Signal No. 8 is lowered in Hong Kong and Macao, the service will gradually resume. The latest information regarding the resumption of service will be announced on this website. Please stay tuned for updates.
Last Sailing Arrangement
Hong Kong may issue Typhoon Signal No. 8 at 4-7pm today, Cotai Water Jet's all sailings will be suspended after the last sailing today September 5:
Hong Kong (Sheung Wan) to Taipa: 12:00
Taipa to Hong Kong (Sheung Wan): 14:00
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
As Tropical Cyclone Yagi has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.
The first sailings are as follows:
Hong Kong (Sheung Wan) to Taipa: 13:30
Taipa to Hong Kong (Sheung Wan): 15:00
Today (Septemer 6) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 13:30; 14:30; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 15:00; 16:00; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59
Typhoon Signal No.8 is hoisted
Due to Typhoon Signal No. 8 being hoisted, for safety reason Cotai Water Jet services (Hong Kong ⇔ Macao) on September 5 is suspended until further notice. Once Typhoon Signal No. 8 is lowered in Hong Kong and Macao, the service will gradually resume. The latest information regarding the resumption of service will be announced on this website. Please stay tuned for updates.
Last Sailing Arrangement
Hong Kong may issue Typhoon Signal No. 8 at 4-7pm today, Cotai Water Jet's all sailings will be suspended after the last sailing today September 5:
Hong Kong (Sheung Wan) to Taipa: 12:00
Taipa to Hong Kong (Sheung Wan): 14:00
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.
Macau Cruise Fireworks Route
2024.09.04
Due to inclement weather conditions, the 32nd Macau International Fireworks Display Contest originally scheduled for September 7 has been postponed until further notice. Consequently, Cotai Water Jet’s “Macau Cruise Firework Route” will be suspended. Guests who have purchased tickets may contact guest services to apply for a refund within 7 days from the date of the cancelled cruise. We apologize for any inconvenience this may cause.
Macau Cruise Fireworks Route
2024.08.24
The 32nd Macao International Fireworks Display Contest will take place during September and October. Cotai Water Jet’s ‘Macau Cruise Fireworks Route’ will operate on September 7, October 1 and October 6. On these dates, viewers can enjoy a spectacular starburst of magnificent fireworks accompanied by the cheers and joyfulness shared with family members.
Birthday Promotion
2024.07.29
To celebrate your birthday🎂, we’re offering a special round-trip promotion on the Hong Kong-Macao route during your birthday month, from August to December!
For Cotai Class, the round-trip fare is $298 and the Cotai First is $528⛴️. The discounted promotion is available exclusively for you and an additional guest during this period. Bring your Identity document to the designated Cotai Water Jet ticketing counter to purchase the tickets and let’s celebrate the special date!
【Additional Weekend Sailings 】
2024.07.24
This July and August, Cotai Water Jet has added 5 extra Hong Kong-Macao route sailings on weekends. With sailing as frequent as every 15 minutes during peak times, and exclusive ferry ticket offers available, your summer trips to Hong Kong and Macao just got a whole lot more convenient!
【Cotai Water Jet's Macau Cruise Sightseeing Route sets sail on August 10 】
2024.07.10
The 60-minute “Macau Cruise Sightseeing Tour” showcases 9 unique attractions in Macao, including the Macao Science Centre, Macau Tower and the magnificent Hong Kong-Zhuhai-Macao Bridge - the world’s longest bridge-tunnel system. Sit back and relax in our cozy cabins as you enjoy complimentary snacks and drinks while taking in Macao’s scenic beauty during this captivating cruise!
Cotai Water Jet Sailing Schedule Adjustments
2024.08.28
Starting from September 1, the Cotai Water Jet sailing schedule will be adjusted as follows.
Click here
Click here
【Cotai Water Jet Sailing Schedule Adjustments in May】
2024.04.26
【Cotai Water Jet App is Now Available📲】
2024.04.15
We are pleased to announce the launch of Cotai Water Jet app which you can book ferry ticket hassle-free and stay informed with attractive deals, check schedules and current conditions and more! ⛴️
Download Cotai Water Jet app now🔽
Fly You to Macao
2024.01.31
Macao Government Tourism Office partners with Cotai Water Jet to launch the special offer of free ferry from Hong Kong to Macao for international visitors* who arrive in Hong Kong.
The free offer of one-way ferry tickets to Macao is available from February 1 until July 31, 2024, to encourage international visitors in Hong Kong to extend their trip to Macao. With their valid travel documents along with boarding passes, electronic tickets or transportation receipts which indicate their arrival to Hong Kong within seven (7) days before their intended trip to Macao, international visitors can book ferry tickets for free.
*The offer is not available for those from mainland China, Hong Kong or Taiwan.
The free offer of one-way ferry tickets to Macao is available from February 1 until July 31, 2024, to encourage international visitors in Hong Kong to extend their trip to Macao. With their valid travel documents along with boarding passes, electronic tickets or transportation receipts which indicate their arrival to Hong Kong within seven (7) days before their intended trip to Macao, international visitors can book ferry tickets for free.
*The offer is not available for those from mainland China, Hong Kong or Taiwan.
Macau Cruise Fireworks Route
2024.01.23
Chinese New Year Fireworks Displays will take place on Feb 12, 16 and 24. On these dates, viewers can enjoy an unforgettable 70-minute cruise full of spectacular moments of light and energy while appreciating Macao’s cityscape to start the wonderful Year of the Dragon!
2023
4th Quarter
3rd Quarter
2nd Quarter
1st Quarter
【Sail Greener for a Better Planet Together】
2023.12.08
Join us in reducing the carbon footprint of maritime tourism! Starting from December 10, Cotai Water Jet passengers may choose support our new "Sands ECO360 Carbon Neutral Program," at Cotai Water Jet terminal ticketing counters in Hong Kong and Macao by contributing an additional payment of $2 or more, depending on their seating class, to offset the carbon emissions produced during their journey. The collected funds will be utilized to support diverse initiatives in Asia focused on restoring grassland ecosystems and advancing renewable energy projects. Let’s come together and protect our planet!
Recommended additional payment amounts (MOP/HKD):
Cotai Class - $2
Cotai First - $3
Cotai VIP Cabin - $ 24
Recommended additional payment amounts (MOP/HKD):
Cotai Class - $2
Cotai First - $3
Cotai VIP Cabin - $ 24
Wheelchair Service
2023.12.01
Wheelchair service is available at all terminals. Passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal.
Based on relevant safety regulations, all passengers must sit in cabin seats which are met with standards in the International Code of Safety for High Speed Craft, 1994 (“HSC Code”). As wheelchairs do not comply with the seating requirements under the HSC Code, any passengers using wheelchairs are required to move from their wheelchairs to designated seats on the ferry. Wheelchairs must be placed in designated cabin locations.
More Details
Based on relevant safety regulations, all passengers must sit in cabin seats which are met with standards in the International Code of Safety for High Speed Craft, 1994 (“HSC Code”). As wheelchairs do not comply with the seating requirements under the HSC Code, any passengers using wheelchairs are required to move from their wheelchairs to designated seats on the ferry. Wheelchairs must be placed in designated cabin locations.
More Details
Cotai Water Jet – Progressively resume sailing services
2023.10.09
As Typhoon departed gradually, the sailing schedule of each route dated 9 October is as below:
HK (Sheung Wan) to Macau Taipa: 12:00/13:30/15:00/16:00/17:00/18:00/19:00/20:00/21:00/23:00
Macau Taipa to HK (Sheung Wan): 11:30/13:30/15:00/16:30/17:30/18:30/19:30/20:30/22:00/23:30/00:30;
Cancel Sailing:
HK (Sheung Wan) to Macau Taipa: 12:30/ 14:00
Macau Taipa to HK (Sheung Wan): 12:00/13:00/14:30/15:30
Additional Sailing:
HK (Sheung Wan) to Macau Taipa: 12:00
Macau Taipa to HK (Sheung Wan): 13:30
HK (Sheung Wan) to Macau Taipa: 12:00/13:30/15:00/16:00/17:00/18:00/19:00/20:00/21:00/23:00
Macau Taipa to HK (Sheung Wan): 11:30/13:30/15:00/16:30/17:30/18:30/19:30/20:30/22:00/23:30/00:30;
Cancel Sailing:
HK (Sheung Wan) to Macau Taipa: 12:30/ 14:00
Macau Taipa to HK (Sheung Wan): 12:00/13:00/14:30/15:30
Additional Sailing:
HK (Sheung Wan) to Macau Taipa: 12:00
Macau Taipa to HK (Sheung Wan): 13:30
Ferry Ticket Price Adjustment
2023.09.10
Please be informed that effective from 10th September 2023, the Publish Rate for Cotai Water Jet sailing on 15th September 2023 or afterward will be adjusted, please refer to here for more details.
Ferry ticket handling during typhoon
2023.08.31
| Typhoon Signal 3 | Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal : 1. Ticket purchased through Cotai Water Jet terminal ticketing offices or Cotai Water Jet Official website can exchange to a new ticket. 2. Ticket redeemed by CotaiTravel, travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club may exchange to a new ticket, refund is not applicable. 3. Ticket purchased via travel agents. Exchange should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. Exchange to a new ticket must be done within 7 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. For the exchange procedure, all passengers can exchange tickets at Cotai Water Jet Terminal ticketing office. When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted, Cotai Water Jet may cancel sailings for safety reasons. Passengers affected by this cancellation should follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets. |
| Typhoon Signal 8 or above | Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above: 1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices or Cotai Water Jet Official Website can apply for refund (apply to particular ticket types) or exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. 2. Ticket purchased through CotaiTravel, exchange tickets are available at CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel. 3. Ticket redeemed by travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club are non-refundable, only allow to exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. Refund (apply to particular ticket types) or exchange to a new ticket must be done within 30 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. 4. Tickets booked via Cotai Water Jet Official Website and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days (effective from original sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can refund at the Cotai Water Jet Terminal Ticketing Offices. 5. Tickets purchased via travel agents, exchange or refund should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. In the meantime, passengers are allowed to exchange tickets at Cotai Water Jet Terminal Ticketing Office. |
Ticket Arrangement
2023.04.01
Q: Can I apply for a ticket refund?
A: Tickets are valid only for the route, date and time of sailing stated thereon and are not resellable or cancelable. Subject to Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS, any fare paid shall not be refundable.
Q: Why haven’t I received any confirmation email after booking online?
This may happen if your email is set to filter Junk mails. Please check your Spam Filter or Junk Mail Folder just in case the confirmation email got delivered to these folders instead of your inbox.
For transaction status is 'successful' shown in the booking page, you are advised to present the transaction number and registered credit card for collecting ticket(s) personally at ticket offices which located at terminals. Ticket booked shall be collected not less than 30 minutes prior to scheduled departure time.
If you are unclear about the transaction status, you are advised to contact our customer service representative by phone (+852-2859 1640 or +853-2885 0595) or email (customer@cotaiwaterjet.com) and provide your transaction number for us to follow up.
A: Tickets are valid only for the route, date and time of sailing stated thereon and are not resellable or cancelable. Subject to Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS, any fare paid shall not be refundable.
Q: Why haven’t I received any confirmation email after booking online?
This may happen if your email is set to filter Junk mails. Please check your Spam Filter or Junk Mail Folder just in case the confirmation email got delivered to these folders instead of your inbox.
For transaction status is 'successful' shown in the booking page, you are advised to present the transaction number and registered credit card for collecting ticket(s) personally at ticket offices which located at terminals. Ticket booked shall be collected not less than 30 minutes prior to scheduled departure time.
If you are unclear about the transaction status, you are advised to contact our customer service representative by phone (+852-2859 1640 or +853-2885 0595) or email (customer@cotaiwaterjet.com) and provide your transaction number for us to follow up.
Complimentary WiFi Service on board
2023.03.21
Complimentary WiFi Service is now available at Cotai Water Jet.
Passenger Notice
2023.01.25
For passengers who are heading to Macao SAR, please pay attention to the followings:-
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.
Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.
According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.
Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.
Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.
According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.
Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.
Cotai Water Jet ticket special arrangement
2023.01.08
The arrangement for passenger purchased the ticket with sailing date within sailing suspension period per below.
- Passenger holding the unused ticket with sailing date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the discount ticket.
- Passenger holding the unused voucher with expire date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the voucher.
- The presale of ferry ticket is 25days, passenger please visit the designated Cotai Water Jet ticketing office below for the ticketing arrangement.
- Hong Kong Macau Ferry Terminal Chu Kong Passenger Transportation Ticketing counter (Shop 303B, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
Operation Hours: 07:30-22:30
- Macau Taipa Ferry Terminal Cotai Water Jet Ticketing counter
(Counter 1-12, Level 2, Taipa Ferry Terminal, Taipa, Macau)
Operation Hours: 09:00-23:50
- The exchange ticket sailing schedule is based on first come first serve.
- All passenger must exchange the ticket on or before 30 Jun 2023. In the event that a passenger fails to exchange the ticket before the deadline, the passenger shall be assumed to have forfeited the right.
