The arrangement for passenger purchased the ticket with sailing date within sailing suspension period per below.

1. Passenger holding the unused ticket with sailing date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the discount ticket.
2. Passenger holding the unused voucher with expire date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the voucher.
3. The presale of ferry ticket is 25days, passenger please visit the designated Cotai Water Jet ticketing office below for the ticketing arrangement.

5. Hong Kong Macau Ferry Terminal Chu Kong Passenger Transportation Ticketing counter (Shop 303B, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)

Operation Hours: 08:30-17:30

5. Macau Taipa Ferry Terminal Cotai Water Jet Ticketing counter

(Counter 1-12, Level 2, Taipa Ferry Terminal, Taipa, Macau)

Operation Hours: 0930-18:30

4. The exchange ticket sailing schedule is based on first come first serve.
5. All passenger must exchange the ticket on or before 30 Jun 2023. In the event that a passenger fails to exchange the ticket before the deadline, the passenger shall be assumed to have forfeited the right.

For passengers who are heading to Macao SAR, please pay attention to the followings:-
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.

Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.

According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.

Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.

Dear passengers, please present your ferry voucher and itinerary proactively to airline check-in representative on your return journey and make a request to check through the baggage to final destination of ferry sea port.

Below the minimum connection Time transfer to Macao during Chinese New Year 2020.
 

Checked in Baggage	The Minimum Connection Time
Passengers with checked-in baggage	90 minutes
Passengers without checked-in baggage	45 minutes

In support of the Hong Kong and Macao governments’ preventive measures against the recent Novel Coronavirus situation in the region, Cotai Water Jet has taken a serious view and has stepped up its efforts to implement preventive measures at all touch points.

All frontline staff go through a mandatory temperature screening and will be required to wear face masks. Adequate supplies of sanitizers are available to passengers, thorough cleaning of vessels is conducted daily, and staff will conduct temperature screenings of all passengers prior to boarding.

In line with the directive from the Macao government with immediate effect, all passengers arriving in Macao are required to complete a health declaration form distributed by staff on board our vessels. The forms will be collected before passengers arrive at immigration counters. 

As a reminder, all passengers should observe personal hygiene and, if any symptoms are observed, seek immediate medical attention and refrain from travelling. 

For travel health advice on preventing pneumonia and respiratory tract infections, please visit the websites of the Centre for Health Protection (CHP) of the Department of Health (DH) Hong Kong  (https://www.chp.gov.hk/en/healthtopics/content/24/102466.html ) and the Macao Health Bureau (https://www.ssm.gov.mo/Portal/portal.aspx?lang=en)

With effect from Feb 1 our porter and Baggage Service at China Ferry Terminal in Hong Kong will be temporarily suspended.

In line with the directive of HK SAR government to suspend the cross boundary ferry service at Hong Kong China Ferry Terminal, Cotai Water Jet suspends its service between Macau Taipa and Kowloon (Tsim Sha Tsui) effective from 30 January 2020 until further notice.

In addition services between Macau Taipa and HK Macau Ferry Terminal (Sheung Wan) will be adjusted effective from the same day.

For latest sailing information, please refer to https://www.cotaiwaterjet.com/ferry-schedule/hongkong-macau-taipa.html

In line with the directive of HK SRC government to suspend the cross boundary ferry service at Hong Kong China Ferry Terminal (Kowloon , Tsim Sha Tsui), Cotai Water Jet suspends its service between Macau Taipa and Kowloon (Tsim Sha Tsui) effective from 30 January 2020 until further notice. Special ticketing arrangement for exchange and refund of ferry tickets are as follow:

1.Travel on sailings of HK Macau Ferry Terminal (Sheung Wan) with original ticket on the same day of departure.
2.Ferry tickets purchased via travel agents or hotel partners, exchange or refund should be processed through the agent which the bookings were originally made. Exchange to a new ticket or refund must be completed within 30 days (effective from original sailing date). This is restricted by terms and conditions of the agents.
Ticket redeemed by voucher or complimentary voucher may exchange to a new ticket and must be done within 30 days (effective from original sailing date), new sailing departure date must be within 45 days (effective from original sailing date), refund is not applicable.
3.Ferry tickets purchased through Cotai Water Jet Ticket Office, refund (only for tickets which settled by cash and credit card) or exchange to a new ticket must be done within 30 days (effective from original sailing date) at Cotai Water Jet Ticketing Office located at HK Macau Ferry Terminal (Sheung Wan) and Macau Taipa Ferry Terminal. New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded.
4.Ferry tickets purchased via Cotai Water Jet official website or Mobile Apps but not yet collected, exchange or refund can be done by contacting our Customer Service within 30 days (effective from original sailing date).

For more details or any enquiries, please feel free to contact us via: 
Email: customer@cotaiwaterjet.com 
Hong Kong: +852 2359 9990   Macau: +853 2885 0595

Effective from 3rd February 2020, Cotai Water Jet will adjust the daily sailing schedule, please click here for schedule & fare page.

In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal, Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.

- Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
- Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
- Macau Taipa to/ from Hong Kong International Airport (SkyPier)

Cotai Water Jet regrets the inconvenience caused. For latest sailing information, please refer to https://www.cotaiwaterjet.com

Special ticketing arrangement for exchange and refund of ferry tickets are as follow:
1.Keep and Travel with original ferry ticket once Cotai Water Jet sailing service resume.
2.Ferry tickets purchased via travel agents or hotel partners, exchange or refund should be processed through the agent which the bookings were originally made. Exchange to a new ticket or refund can be process within 30 days once Cotai Water Jet sailing service resume. This is restricted by terms and conditions of the agents.
3.Ticket redeemed by voucher or complimentary voucher may exchange to a new ticket and can be process within 30 days once Cotai Water Jet sailing service resume, refund is not applicable.
4.Ferry tickets purchased through Cotai Water Jet Ticketing Office, refund (only for tickets which settled by cash and credit card) or exchange to a new ticket can be process within 30 days at Cotai Water Jet Ticketing Office located at HK Macau Ferry Terminal (Sheung Wan) and Macau Taipa Ferry Terminal once Cotai Water Jet sailing service resume. New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded.
5.Ferry tickets purchased via Cotai Water Jet official website or Mobile Apps but not yet collected, exchange or refund can be done by contacting our Customer Service.

For more details or any enquiries, please feel free to contact us via:
Email: customer@cotaiwaterjet.com
Hong Kong: +852 2359 9990 Macau: +853 2885 0595

Due to Cotai Water Jet suspends its service, please find below ticketing counter operation hours.

Macau Taipa Ferry Terminal：09:30 - 17:30
Shop 305D at Hong Kong Macau Ferry Terminal: 09:00-18:00
Shop 304A at Hong Kong Macau Ferry Terminal: Suspend
China Ferry Terminal: 07:00 - 20:30
Hong Kong International Airport: 11:15 - 16:15

Cotai Water Jet Ticketing Counter at Macau Taipa Ferry Terminal and HongKong Macau Ferry Terminal(Sheung Wan) will be temporarily closed from 13th February 2020 until further notice. Passengers can keep the original ferry tickets to exchange or refund at ticketing counter or through your agent within 30 days after Cotai Water Jet sailing service resumption.

For any enquiries, please feel free to contact us via:
Email: customer@cotaiwaterjet.com
Hong Kong: +852 2359 9990 Macau: +853 2885 0595

Effective 1st January 2019, passengers of Cotai Water Jet who are unable to take their pre-booked sailing at the designated boarding time can use the the services, here for details.

Effective 1st January 2019, passengers of Cotai Water Jet who hold full fare tickets can apply for refund at the designated counters one hour before sailing time. The refund fee is 10% of the ticket price. here for details.

Additional Screen measures are now required by the Department of Homeland Security for all international flights bound for the U.S.. All passengers whose port of destination is US and intending to travel on Cotai Water Jet airport route sailing from Taipa Ferry Terminal, Macau to Skypier Hong Kong International Airport, the MCT (minimum connect time) is 185 minutes (including sailing time). This is to ensure the timely completion of your UCI service ( upstream check-in) and boarding of your scheduled ferry and onward flight. 
In the event passengers whose UCI is unsuccessful at Taipa Ferry terminal will be permitted to travel on the scheduled ferry and will be required to handle their Airline Check-In at the respective Airlines counter in Skypier.
 

Effective from 01 April 2017, Passengers who purchase 3 full fare adult Cotai First tickets on the same City Routes or Airport Routes sailing will be entitled to enjoy one way complimentary Macau city Limousine service.here for details.

With effect from 23 January 2017, an Indian national intending to visit or enter Hong Kong during transit must first apply for and successfully complete pre-arrival registration online. Click here for details.

Macau citizens (Macau ID card holders) now can enjoy HKD/MOP 30 off per ticket. This discount is only applicable to Cotai Class and Cotai First, not applicable to VIP Cabin.

Passengers can purchase Cotai Water Jet Airport Route ticket from any of the following Cotai Water Jet Ticketing Counter.

- Hong Kong Macau Ferry Terminal
Cotai Water Jet Ticketing Counter
(Shop 305D, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
Chu Kong Passengers Company Limited
(Shop 305N, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)

- China Ferry Terminal (Hong Kong Kowloon)
Chu Kong Passengers Company Limited
(Shop 1-5A, 1/F China Ferry Terminal, 33 Canton Road, Tsim Sha Tsui, Kowloon)

- Macau Taipa Ferry Terminal
Cotai Water Jet Ticketing Counter (Departure Hall)

- Macau Outer Harbour Ferry Terminal Cotai Water Jet Ticketing Counter (Counter 30-31, Level 2)

Cotai Water Jet Airport Route sailing schedule and detail can be reached by https://www.cotaiwaterjet.com/ferry-schedule/hongkong-macau-taipa.html.

With immediate effect passengers holding Cotai Water Jet Cotai First ticket who arrive the boarding gate late and are unable to take their designated sailing will be eligible to take the next available sailing(subject to seat availability) within one hour of the scheduled sailing time. Click here for details.

Cotai Water Jet will introduce 2 new sailings every Friday & Saturday to its schedule effective from 3rd April 2015:
17:55 --- Macau Taipa Ferry Terminal > Skypier at Hong Kong International Airport 22:30 --- Hong Kong Macau Ferry terminal > Macau Taipa Ferry Termina

Effective from 3rd April 2015, the 16:45 hrs sailing from SkyPier at Hong Kong International Airport to Macau Taipa Ferry Terminal will be rescheduled to depart at 16:15 hrs.

No News

For even more convenience of Cotai Water Jet passengers to purchase tickets and check in our ferries, we will launch incremental service of E-ticketing from 8th March 2013. Passengers who book E-tickets on line can directly check in at Cotai Water Jet check-in gate at terminals. For more details on how to use E-ticketing service, passengers are advised to check the user guide on the webpage of on-line booking.

For inquiries, please contact Cotai Water Jet Customer Service at: +852-2359 9990 or +853-2885 0595.