LATEST NEWS
2023
1st Quarter
2nd Quarter
Complimentary WiFi Service on board
2023.03.21
Complimentary WiFi Service is now available at Cotai Water Jet.
Passenger Notice
2023.01.25
For passengers who are heading to Macao SAR, please pay attention to the followings:-
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.
Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.
According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.
Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.
Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.
According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.
Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.
Cotai Water Jet ticket special arrangement
2023.01.08
The arrangement for passenger purchased the ticket with sailing date within sailing suspension period per below.
- Passenger holding the unused ticket with sailing date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the discount ticket.
- Passenger holding the unused voucher with expire date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the voucher.
- The presale of ferry ticket is 25days, passenger please visit the designated Cotai Water Jet ticketing office below for the ticketing arrangement.
- Hong Kong Macau Ferry Terminal Chu Kong Passenger Transportation Ticketing counter (Shop 303B, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)
Operation Hours: 07:30-22:30
- Macau Taipa Ferry Terminal Cotai Water Jet Ticketing counter
(Counter 1-12, Level 2, Taipa Ferry Terminal, Taipa, Macau)
Operation Hours: 09:00-23:50
- The exchange ticket sailing schedule is based on first come first serve.
- All passenger must exchange the ticket on or before 30 Jun 2023. In the event that a passenger fails to exchange the ticket before the deadline, the passenger shall be assumed to have forfeited the right.
Ticket Arrangement
2023.04.01
Q: Can I apply for a ticket refund?
A: Tickets are valid only for the route, date and time of sailing stated thereon and are not resellable or cancelable. Subject to Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS, any fare paid shall not be refundable.
Q: Why haven’t I received any confirmation email after booking online?
This may happen if your email is set to filter Junk mails. Please check your Spam Filter or Junk Mail Folder just in case the confirmation email got delivered to these folders instead of your inbox.
For transaction status is 'successful' shown in the booking page, you are advised to present the transaction number and registered credit card for collecting ticket(s) personally at ticket offices which located at terminals. Ticket booked shall be collected not less than 30 minutes prior to scheduled departure time.
If you are unclear about the transaction status, you are advised to contact our customer service representative by phone (+852-2859 1640 or +853-2885 0595) or email (customer@cotaiwaterjet.com) and provide your transaction number for us to follow up.
A: Tickets are valid only for the route, date and time of sailing stated thereon and are not resellable or cancelable. Subject to Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS, any fare paid shall not be refundable.
Q: Why haven’t I received any confirmation email after booking online?
This may happen if your email is set to filter Junk mails. Please check your Spam Filter or Junk Mail Folder just in case the confirmation email got delivered to these folders instead of your inbox.
For transaction status is 'successful' shown in the booking page, you are advised to present the transaction number and registered credit card for collecting ticket(s) personally at ticket offices which located at terminals. Ticket booked shall be collected not less than 30 minutes prior to scheduled departure time.
If you are unclear about the transaction status, you are advised to contact our customer service representative by phone (+852-2859 1640 or +853-2885 0595) or email (customer@cotaiwaterjet.com) and provide your transaction number for us to follow up.
