Cotai Water Jet FAQs

Cotai Water Jet FAQs
Ticket
  • Can I change the departure time of my ferry ticket?
    • City Route - For passengers with full-fare tickets (except SRC membership tickets purchased using points redemption) purchased at Cotai Water Jet or Chu Kong Passenger Transport direct ticketing offices or via Cotai Water Jet website or Cotai Water Jet Smartphone Apps, ticket amendment can be made at least two hours before original ferry departure time at above mentioned ticketing offices. Service charge of HKD/MOP $20 per ticket applies.
    • Airport route - For passengers with full-fare tickets (except SRC membership tickets purchased using points redemption) purchased at Macau Taipai Ferry Terminal or Macau Outer Harbour Ferry Terminal Cotai Water Jet ticketing offices or via Cotai Water Jet website or Cotai Water Jet Smartphone Apps, ticket amendment can be made at least two hours before original ferry departure time by presenting relevant flight ticket(s) at above mentioned ticketing offices. Service charge of HKD/MOP$50 per ticket applies. Relevant flight ticket(s) information are required.


      For tickets purchased via travel agents or retail outlets, passengers are required to contact your travel agents or retail outlets for information.

      In the event sailing time is altered and/or cancelled by the Carrier, passengers may proceed with ticket refund or amendment in accordance with Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS.

  • Can I change the departure time of my ferry ticket by phone or e-mail?
    • Due to security reasons, we are unable to amend your ferry ticket neither by phone or email.
  • Can I book the ferry tickets by phone or e-mail?
    • Phone booking or e-mail booking services are currently not available. Passengers can directly purchase ferry ticket at Cotai Water Jet or Chu Kong Passenger Transport direct ticketing offices, via Cotai Water Jet website or Cotai Water Jet Smartphone Apps.
  • What payment methods do you accept at Cotai Water Jet and Chu Kong Passenger Transport direct ticketing offices?
    • We accept cash, Alipay(apply on Hong Kong Macau Ferry Terminal) and credit card (VISA, MasterCard, China Union Pay, American Express and JCB) for payment at Hong Kong ticketing offices.
    • We accept cash, Macau Pass, Alipay and credit card (VISA, MasterCard, China Union Pay) for payment at Macau ticketing offices.
  • Are there any special ticket fares available for children, senior citizens and Macau citizens?
    • Children (below 12), seniors (60 or above) and Macau citizens may enjoy a discount of HKD/MOP$15 per ticket (discount is not applicable for airport route and VIP cabin).
  • Do I need to purchase ferry tickets for my children?
    • Children aged one year or older must travel with a valid ticket.
On-line Booking
Terminal Service
  • Can I take earlier ferry service ahead of the sailing time on my ticket?
    • Cotai Water Jet provides standby arrangement for passengers holding on-day valid ferry tickets and would like to take earlier ferry service ahead of the sailing time on tickets. Earlier sailings are subject to seat availability and not guaranteed. (Inapplicable to Airport Route)
  • If I’m too late to catch my scheduled ferry, can I still use the original ticket to take next sailing?
    • Passengers are advised to pay attention to the check-in deadline of different terminals. Passengers arriving at the check-in gate after the check in deadline is not allowed to go through the check-in gate and the ticket for this voyage will be cancelled without being refunded or reimbursed. Please refer to Clause 2.1 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS for details.
  • Do you provide wheelchair service?
    • Wheelchair service is available at all terminals. Passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal.
  • Can I bring my pet onboard?
    • According to Terms and Conditions of Carriage of Passengers and Luggage Clause 2.10, passengers are not allowed to take any live or dead animals including poultry, fish, shellfish, household pets or other animals but excluding guide dogs as set out in Clause 2.14
Airport Route Service